Emotional Intelligence


Instructional Area: Emotional Intelligence (EI)

Standard: Understands techniques, strategies, and systems used to foster self-understanding and enhance relationships with others

Performance Element: Foster self-understanding to recognize the impact of personal feelings on others.

Performance Indicators:
Describe the nature of emotional intelligence (EI:001, LAP-EI-006) (PQ)
Explain the concept of self-esteem (EI:016) (PQ)
Recognize personal biases and stereotypes (EI:017) (PQ)
Assess personal strengths and weaknesses (EI:002, LAP-EI-017) (PQ)

Performance Element: Develop personal traits to foster career advancement.

Performance Indicators:
Identify desirable personality traits important to business (EI:018, LAP-EI-009) (PQ)
Exhibit self-confidence (EI:023) (PQ)
Demonstrate interest and enthusiasm (EI:020) (PQ)
Demonstrate initiative (EI:024, LAP-EI-002) (PQ)

Performance Element: Apply ethics to demonstrate trustworthiness.

Performance Indicators:
Demonstrate responsible behavior (EI:021, LAP-EI-021) (PQ)
Demonstrate honesty and integrity (EI:022) (PQ)
Demonstrate ethical work habits (EI:004, LAP-EI-004) (PQ)
Take responsibility for decisions and actions (EI:075) (PQ)
Manage commitments in a timely manner (EI:077) (CS)

Performance Element: Exhibit techniques to manage emotional reactions to people and situations.

Performance Indicators:
Exhibit a positive attitude (EI:019, LAP-EI-003) (PQ)
Demonstrate self-control (EI:025, LAP-EI-014) (PQ)
Explain the use of feedback for personal growth (EI:003, LAP-EI-015) (PQ)
Adjust to change (EI:026) (PQ)

Performance Element: Identify with others' feelings, needs, and concerns to enhance interpersonal relations.

Performance Indicators:
Respect the privacy of others (EI:029) (PQ)
Show empathy for others (EI:030, LAP-EI-012) (PQ)
Maintain the confidentiality of others (EI:103) (CS)
Exhibit cultural sensitivity (EI:033, LAP-EI-011) (CS)

Performance Element: Use communication skills to foster open, honest communications.

Performance Indicators:
Explain the nature of effective communications (EI:007) (PQ)

Performance Element: Manage stressful situations to minimize potential negative impact.

Performance Indicators:
Use appropriate assertiveness (EI:008, LAP-EI-018) (PQ)
Use conflict-resolution skills (EI:015, LAP-EI-007) (CS)
Explain the nature of office politics (EI:109) (CS)
Overcome problems and difficulties associated with office politics/turf wars (EI:095) (CS)

Performance Element: Implement teamwork techniques to accomplish goals.

Performance Indicators:
Participate as a team member (EI:045) (CS)

Performance Element: Employ leadership skills to achieve workplace objectives.

Performance Indicators:
Explain the concept of leadership (EI:009, LAP-EI-016) (CS)
Determine personal vision (EI:063) (CS)
Demonstrate adaptability (EI:006, LAP-EI-023) (CS)
Develop an achievement orientation (EI:027, LAP-EI-010) (CS)
Lead change (EI:005, LAP-EI-022) (CS)
Enlist others in working toward a shared vision (EI:060, LAP-EI-013) (CS)
Coach others (EI:041, LAP-EI-024) (CS)

Performance Element: Manage internal and external business relationships to foster positive interactions.

Performance Indicators:
Treat others fairly at work (EI:036, LAP-EI-020) (PQ)
Foster positive working relationships (EI:037, LAP-EI-005) (CS)

Oops! It appears your browser is no longer supported.

You have a few options from this point. The first and most recommended option would be to download one of the browsers below. If that is not possible, the second suggestion would be to update your current browser, you can follow the update link below for that. Otherwise, the site will still function in its current state, but in a limited capacity.

New Browsers