Support for Online Students

NDSCS Online Tutorials

Video tutorials have been created showing how to perform a variety of tasks in an NDSCS Online course as well as basic troubleshooting. You can find the videos at tinyurl.com/tlsvideos.

Tutoring

SMARTHINKING provides live, web-based tutoring in a variety of subjects. This service supplements our existing academic support services by offering real-time online tutoring and homework help for core courses and skills up to 24 hours a day, seven days a week. For more information contact your online class instructor or Distance Education.

Proctoring Services

NDSCS-Wahpeton and NDSCS-Fargo offer proctoring services for online exams.

  • Students who live in the Wahpeton area may contact the college Test Center for more information about proctoring at 800-342-4325 ext 3-2256 or karen.dahlgren@ndscs.edu
  • Contact the NDSCS-Fargo location for information about proctoring services at 701-231-6900 or sharon.pressley@ndscs.edu

Online Class Support - 24 Hours/7 Days a Week Technical Support Service

NDSCS Online
Call: 1-877-740-2213
Visit Pearson Support at http://support.pearson.com/getsupport to search common questions or chat live with a technician.

Attendance Policy

Regular attendance, promptness and participation in classes, laboratories and/or shops are expected of each student.

If a student must be absent for an extenuating circumstance, such must be communicated to the instructor(s). Individual departments and/or instructors may develop attendance policies to meet specific program or course needs. Refer to the college catalog, student handbook, and/or course syllabi for specific requirements.

It is the responsibility of the instructor to enforce the attendance policy as specified in the course syllabi, student handbook, and/or college catalog. The instructor shall refer to the department chair and/or division dean’s office any case of absenteeism that might require special attention.

An online student who does not regularly attend their online class for a period of seven consecutive days may be dropped from the course. Attendance is evidenced by weekly completion of assignments and/or participation in online discussions. Efforts to contact inactive students are attempted as soon as each semester begins; however, if there is no response from the student and inactivity continues, a drop will be enacted.

The following action may be taken regarding irregular attendance:

  1. Student may be dropped from a course or program;
  2. Course grade may be lowered;
  3. Termination of financial aid assistance;
  4. Cancellation of registration;
  5. Restriction from extra-curricular activities; or
  6. Any other judgments deemed necessary.

Computer Access

Online students must maintain access at all times. The responsibility to maintain Web access rests with each individual student. Please read carefully the following expectations.

  • Each student must maintain consistent access to Web based course materials via a well operating computer and reliable Internet Service Provider (ISP).
  • As an online student you are committed to have regular access, or if your service is interrupted, to have an alternate  computer location available.
  • If service is interrupted for any reason for more than 24 hours (power outage, virus attack) or during an exam, assignment submission period, or other, each student must have a back-up plan and notify your instructor.
  • Realize that your instructor is NOT going to accept lack of access as an excuse for late work or missed exam/quiz access.
  • Report other technical problems to the Pearson LearningStudio Help Desk, making sure you have a copy of all error messages and information about the specific problem to provide the technician. Keep a log of the date, time and technician.
    • Pearson LearningStudio Help Desk (24/7 support): Call toll free (877) 740-2213 or visit 247support.custhelp.com to search the knowledge base or chat live online.
  • Be proactive. Before class begins:
    • Locate alternative means to connect to your online course. This may be your nearest library or public school. Check for hours and availability.
  • Complete and submit your work early.
  • Don't wait until the deadline to submit your work in case you do have a problem (technical or other).
  • Complete online class orientation to learn how to use the online learning platform. Alternatively, complete the Student Orientation Tutorial. Both are accessed by logging into NDSCS Online.

*Adapted with permission from Dr. C. A. Keller, San Antonio College

Helpdesk

Login/Password Helpdesk: Students having trouble with their online class login and password should contact the NDUS Helpdesk at 866-457-6387 or help.desk@nodak.edu (Note: Students use their CampusConnection User ID and Password to log into online classes).

Online Class Support: There is a 24/7 helpdesk for technical problems with online classes. Contact the Pearson LearningStudio Help Desk at (877) 740-2213 or visit Pearson Support at http://support.pearson.com/getsupport to search common questions or chat live with a technician. This contact information is also in your online class under the "Tech Support" tab. Questions about specific class content should be directed to your instructor.

E-mail: E-mail is required for online classes and this is where login instructions and other information will be sent. All NDSCS students need to access their NDSCS email account by following the instructions at www.ndscs.edu/IT-Setup. Your “Preferred” email address in CampusConnection will be used for your online class communications.

Technical and Software Requirements

Technical Requirements

Students enrolled in an online course or program must meet hardware and/or software requirements as indicated. Pearson LearningStudio provides basic Technical Requirements at http://help.ecollege.com/LS_Tech_Req_WebHelp/en-us

Note: Some programs have additional technical requirements (for example, Architectural Drafting & Estimating Technology). Be sure to check with the program advisor for additional information. Reference the online course schedules for additional requirements.

Macs are not compatible in several classes that require specific technology. Students using a Mac may need to arrange access to a Windows PC for some classes.

iPad, iPhone, Android and Tablet Devices: Hand-held devices may be unable to view some of the course content in NDSCS online classes. Please continue to use a regular computer for online class work to minimize technology problems with class content and features.

Common Technical Problems (Delete Temporary Files and Cookies): If pages in your class are not loading properly or links are not working, the most common solution is to delete Temporary Internet Files and Cookies. Always do this before beginning an exam. If there are issues using one browser, have another installed as a backup. For these instructions and more, go to 247support.custhelp.com.

Internet Connection: Students should use a high speed Internet connection for online classes. While a lot of class content can be viewed with dial-up, some class content will not work with dial-up service. Be prepared with an alternate location with high speed service to use when needed.

Software Requirements

Microsoft Word (2007 or newer) is needed for all online classes to submit assignments. Students can download free version of Microsoft Office through their NDSCS Email account. Note: Some courses require a specific version of Microsoft Office or Office Professional or additional software. This information will be included in the online course schedules each semester. 

Exams Online

Academic Integrity: Academic Integrity is an NDSCS core value and there is an expectation that all students, as members of the College community, adhere to the highest levels of academic integrity. Dishonesty in class, laboratory, shop work or tests is regarded as a serious offense and is subject to disciplinary action by the instructor and dean of the respective division. For more information, refer to the NDSCS Student Planner or College Catalog under College Policies and Basic Regulations of Conduct.

Taking Online Exams: In an online exam, "Save" test answers every few minutes to avoid having your test freeze or lose answers. The "Save" process is what triggers the system to know a student is actually active in that exam.

ExamGuard: Some online exams require a technology called ExamGuard. ExamGuard will prevent printing, copying/pasting, access to internet sites and any applications, or files on the local computer. Before taking an exam, students will be prompted to download and install ExamGuard. When the exam is submitted, ExamGuard turns off and the computer again operates normally.

Below are links to the ExamGuard download. Be sure to restart your computer after completing the installation process.

Important Note: Computers in many commercial or public facilities (e.g., corporations, computer labs, Internet cafes, schools), are configured to prevent the installation of new plug-ins without the permission and assistance of local system support personnel. If such a location will be used for test-taking, contact support personnel immediately to ensure the ExamGuard installation can be completed for your first exam.

Exam Proctors: Several faculty require that a test proctor be present while students take online exams. This could be someone such as a librarian, test center, but not a co-worker, friend, relative, spouse or another NDSCS student. A Proctor Form will be provided by the course instructor when class begins. This should be completed and submitted to the instructor within the first 10 days of the term.

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