ACCESS POLICY: COMPUTER FAILURES AND VIRUSES

Online students must maintain access at all times. The responsibility to maintain Web access rests with each individual student. Please read carefully the following course policy.

• Each student must maintain consistent access to Web based course materials via a well operating computer and realiable Internet Service Provider (ISP).
• As an online student you are committed to have regular access, or if your service is interrrupted, to have an alternate available.
• If service is interrupted for any reason for more than 24 hours (power outage, Virus attack) or during an exam, assignment submission period, or other, each student must have a back-up plan in place.
• Work with your computer support to resolve problems specific to your computer.
  • Make sure you have the correct telephone number or email address to contact them BEFORE the course begins.
• The NDSCS Help Desk may be able to help you identify and correct a virus: 1-800-342-4325 ext. 3-2523.
• Report other technical problems to the eCollege Help Desk, making sure you have a copy of all error messages and information about the specific problem to provide the technician. Keep a log of the date, time, and technician.
  • eCollege Help Desk (24/7 support) -- Call (303) 873-0005 or email
• Realize that your instructor is NOT going to accept lack of access as an excuse for late work or missed exam/quiz access.
• Online active learners are proactive. Before class begins,
  • Locate a 24 hour Kinko's nearest you with work stations (check cost and test access).
  • Make arrangements with a friend to use their computer as a back-up.
  • Check out Internet access at your nearest library and find out the hours.
  • Inquire at a public school for access to their computer lab or library.
• Complete and submit your work early.
• Don't wait until the deadline to submit your work in case you do have a problem (technical or other).
• Complete Bits & Bytes for Online Success, a guide to student achievement in the online classroom and beyond. Alternatively, complete the Student Orientation Tutorial.

*Adapted with permission from Dr. C. A. Keller, San Antonio College